Aim
to leverage my project/program management, business
analyst and process improvement experience.
I have progressively
built my project management, business analyst, process improvement
and product development experience in a variety of Internet technology
companies over a decade. I'm a motivated, versatile business professional
with a long record of successfully completing projects and goals in
addition to winning bonuses and peer awards. I work quickly and
efficiently to master new skills and learn new technology. I've implemented
both stand alone ( Netscape / AOL , Pixo , Propel )
and online software (Yahoo, PayPal, Responsys, Cisco,
PlanetID) web applications. I've developed and deployed a number of
web portals as well as created marketing content for company websites
(Sun
Microsystems and others)
for a variety of different target audiences.
Expertise
and strengths include:
Successfully leading
and collaborating with cross functional teams in dynamic environments
to produce deliverables and goals within deadlines to satisfy
customers and other stakeholders.
Managing internal
and external teams (company co-workers, customer engineers, partner
engineers, vendors) to complete projects.
Applying web based
software application development project and program management
experience.
Recognizing and documenting
unstated needs from both technical and business points of view
and making sure they are communicated across the extended team.
Ensuring optimal
user experience by using the SDLC to
drive releases from requirements gathering, through development
and verification to deployment.
Effectively analyze,
validate and monitor priority/severity of defects and other program
issues pre and post release.
Encouraging continuous
process improvement by applying tools, techniques and training
with co-workers.
Developing sales
tools such as customer proposals, responses to requirement proposals
( RFP s/ RFI s),
training material, qualification guides and feature lists.
My familiarity with wikis/twikis, Sharepoint,
website design and department intranet management
will be an asset to any company.
Eagerness to learn
and grow
I'd like to continue leveraging
my web application software project and program management experience
in a department such as marketing, engineering, information technology
or operations. I enjoy taking on the challenge of developing high quality,
shippable products with cross functional teams. I'm very resourceful
and always strive for maximum success. In addition to identifying and
improving processes, I'm good at converting customer requirements into
product features or services.
OneBrick. Provides
support to local non-profit and community organizations
by creating a unique, social and flexible volunteer
environment for those interested in making a concrete
difference in the community.
Collaborated with Sales, Marketing & Business Development department to enable sales
readiness and support successful execution of Inside
Sales Pilot Plan.
Researched, prepared and developed list
of leads that may be converted to Customers. Some leads sourced through
Google progressed to a product demo webinar.
Analyzed and interpreted data collected
during research to influence marketing plans, product design and to validate
target market segments. Gave product feedback during Vusion FullVu HD video product usability study.
Authored, managed and communicated
schedules, resources and plans for web-based projects.
Facilitated
integration of major projects across the Yahoo! network.
Cooperated
with Connected Life Sites core and cross-functional teams to create
project scopes, estimate time to complete tasks, determine deliverables,
draft schedules and hit target milestones in ever-changing market
conditions.
Worked closely with other
functional groups (product managers, engineers, engineering management,
designers, legal, marketing, PR and executive management) as well
as other Yahoo! business units across multiple regions.
Implemented process improvements
that enabled Connected Life cross-functional
teams to work better together
Ensured
stakeholders kept fully informed of project status and progress.
Prioritized among competing
opportunities by collaborating closely with product managers during
all stages of the product development lifecycle.
Tutored co-workers on creating
and maintaining Twiki pages. Managed Connected Life Sites Twiki
pages.
NetSquared ;
Helping nonprofits use social media. "Remixing the Web
for social change". Their mission is to spur responsible
adoption of social web tools by social benefit organizations
Silicon
Valley Bicycle Coalition Bike to Work Day ;
promoting the bicycle for everyday use and as a
healthy alternative transportation mode.
Collaborated with PayPal team
and 3rd party vendor, Thomson
Prometric testing and assessment service, to create a PayPal
Developer Professional Certification Exam covering applicable
knowledge of integrating the U.S. version of Website Payments
Pro and Express Checkout.
Worked on first version of
the Developer Certification Portal website. Ensured that site
content and navigation supported business unit use
cases.
Created and modified Statements
of Work (SOWs) for Merchant Service Integration customers.
Lead internal, cross functional,
teams in Risk Management planning by creating risk
registers.
Created Business Requirements
Document (BRD), documented
business process and created information distribution improvement
plan for end to end Merchant payment systems
integration to the PayPal ecommerce platform.
Analyzed and recommended process improvements
for PayPal to Merchant commerce systems integrations.
Designed and created content
for an external, interactive, customer website including
Getting Started, Support Center Index and other pages.
Audited Customer help resources
to create an inventory list to determine best ways to revise and
repackage. currently available documentation for process improvement
and certification exam projects in addition to general Merchant
Services need.
Planned projects according
to SDLC phases and developed schedules
Work with clients and Business
Units to develop, prioritize and implement requirements and analyze
project needs
Scheduled resources, monitored
progress, coordinated cross-functional activities and reported
on project progress to management
Tracked project status and
progress, communicated status with other groups
Resolved issues related to
requirements and technical approaches
Removed barriers for developers
Assisted in strategic planning
with clients and IT management team
Created and maintained Framework
Infrastructure governance materials for stage gates including
Project Control Documents (PCD), review board presentations, project
plans and multi-phase project roadmaps
Judged the abilities of remote
Developer to complete assigned work and presented evaluations
to Engineering Manager for performace reviews
Cooperated with other Project
Managers to coordinate project resources in a Matrix environment
Documenting all Cron Job scripts
used by infrastructure Client Services within the application
framework to benefit worldwide support staff
Requirements gathering and
planning for Finance web application enhancements. Created multi-quarter
project roadmap for execution.
Oversaw upgrades and improvements
to System Administrator Generic User ID management tool. Included
training and knowledge transfer to less experienced developers.
Worked with internal Global
Support customers to gather requirements and plan for transition
of Microsoft Exchange Server from a stand alone application to
the Client Services and Provisioning framework
Improved supportability and
maintainability of infrastructure framework applications, MeetingPlace,
ECT and Dialin by overseeing Java agents updating to the most
current Provisioning agents versions
Joined forces with other Project
Managers and technical leads for Framework Application training
and peer mentoring of two India based developers during one month
onsite visit at San Jose facility. Included informal lunches,
dining out and bowling social activities.
Helmed a team of Application
Framework Services Project Managers to facilitate work with cross
functional development teams based in India and the United States.
Brainstormed issues and solutions as well as created materials
for Project Managers, Developers, Technical Leads and senior management
to reference
Identified needs and produced
process documents for internal and external use in supporting
end-to-end Merchant
Integration Professional Services
Created overall project plan
that incorporated cross functional roles involved with PayPal
Integration: Direct Merchant, Channel Partner, Shopping Cart,
Buyer, Engagement Manager, Integration Manager, Configuration
Manager, Customer Service, Developer Support, MTS, QA, Sales,
Business Development, Project Manager, Product Management, Marketing
and other Contractors.
Main documents created over
contract period for multiple customer segments:
Large Merchant
Integration Overview diagrams
Flow Charts containing
high-level summary and drill down details of major milestones,
tasks, decisions, dependencies, etc. within each stage
throughout an Integration engagement
Preliminary Company
and System Information Forms: General and Channel Partner/Shopping
Cart
In Depth Company
and System Information Form
Integration Communication
Plan for PayPal and Customer touch points
Integration Risk
Plan including risk register, analysis, risk response
management and escalation planning
Customer Check
List for Integration
Large Merchant
Integration Use
Cases for commonly used features and functionality
Utilized
Sandbox environment to confirm correctness
of document contents
Created
guide to fill in template
Product Management
Use Cases for future product features
Devised
combination use case, feature requirements
and test case template
Prepared training materials
and guidelines for employee sensing and diagnostics program office
using StarOffice for the HR Strategy and Planning Department.
Prepared presentations, reports
and communications plus tracking tasks in preparation for employee
survey: 30K+ employees, offices in 100 countries, simultaneous
launch of 13 languages
Intranet websites design,
content creation, updating and management
Oversaw internal content
management system bugs and service requests (SRs) Time-To-Market.
Created and regulated continuing product engineering (CPE) patch
release schedules.
Generated operations statistics,
metrics and reports regarding status of bugs, SRs and releases.
Spearheaded and coordinated
activities with cross functional project team (QA, business units,
GO-AS, development, IT, PMO, requirements, FPE) leads including
acting as liaison with 3rd party application vendor and system
users.
Identified, validated and
ensured processes followed. Worked with business analyst to diagram
business processes in Visio.
Used e-mail, NetMeeting,
WebEx, conference calls and instant messenger to work with cross
functional team members distributed around the world.
Guided transition of project
tracking system from eRoom to
a customized version of Bugzilla.
My contributions included writing and vetting requirements from
impacted groups, creating mapping diagrams for database migration,
training system users and customer support.
Researched feasibility and
created Marketing
Requirements Document (MRD)s for new product features and
developer program service.
Influenced product direction
by working on product positioning, naming and messaging for Sales
training and tradeshows.
Maintained product
roadmaps and combined with public relations agency to
create and distribute press releases.
Set
up and sent e-mail
blasts to mass communicate with press and customers.
Collaborated with IT department
and other Pixo employees to design custom issues, tasks and defect
tracking system based on Bugzilla.
Gathered requirements, created specifications, wireframe
mock-ups and workflow diagrams for the web application.
Continued improving tool based on user needs.
Created a company intranet
for Pixo, managed vendors and an internal teams for product
launches on the external corporate website.
Revamped company intranet
to use PHP functionality. Developed
the look and feel of department templates and
trained co-workers how to manage their pages.
Designed and implemented
project manager positions for core development and solutions engineering.
Executed continued process improvement.
Gathered
customer product requirements, feature/enhancement requests and
influenced current and future product design of the core product
development engineering team.
Guided
dynamic product development through multiple milestones including
product
launch.
Collaborated with cross-functional
managers to define, manage and integrate three component product
development.
Broke down project goals
into schedule milestones and task deliverables and tracked completion
using MS Project.
Coordinated cross-functional
team; engineering, QA, technical publications, UI, SCM-Release,
sales, business development and marketing, to define, manage and
integrate three-component product development. Led weekly project
status meetings, conducted quarterly project review meetings.
Created
salestools and training materials for field sales team. Including
presentations, demo
preparation and scripts, customer qualification
guidelines and competitive summaries.
Facilitated Java over
the air (OTA) Application Provisioning web server (now known as
the Sun
Java System Web Server) implementation in worldwide wireless
operator customer environments by supervising and tracking progress
of solutions engineers, system integrator partners and customers.
Customized project and
resource plans for internal and external teams for worldwide customers’ wireless
Java download server proof of concept evaluations and trials.
Staffing included Solutions Engineers, system integrator partners
and Customers. Additional resources included server hardware and
mobile devices. Used
e-mail, instant messenger and teleconferences to communicate with
customers, partners and sales team on multiple time zones on different
continents.
Set up private extranet sites
to distribute web server, mobile applications and mobile device
client software to telecommunications customers.
Collaborated with field sales
team to develop customer proposals and responses to requirement
proposals (RFPs/RFIs) and other documents. Created process workflow
diagrams for smoother team interaction.
Communication liaison between
core wireless Java download server product development and field
activities needs, priorities and schedules.
Supervised the smooth development
and deployment of the PlanetID corporate website after determining
all necessary elements, from architecture to content.
Researched and recruited website
and demo design vendors and collaborated with internal teams to
ensure integration with PlanetID website application. (Finalized
on Lyn Bishop of Zama
Online Design.) Maintained website with content updates
and redesigns as needed.
Collaborated with website
design vendors and internal teams to ensure integration with PlanetID
website application based on ColdFusion.
Defined the scope and implemented
a complete beta program for PlanetID, an information exchange
infrastructure service that provided an automatic method for individuals
and businesses to stay in touch.
Created marketing documentation,
recruited hundreds of testers, both consumers and companies. Through viral marketing, more than 1,000 users signed up for PlanetID
service during the beta
program.
Conducted periodic surveys
and ensured that new features were tested as they became available
as part of beta program for online application.
Worked with cross functional
groups including Marcomm, Operations, QA, channel marketing and
engineering to package and distribute all versions of Netscape
client products through appropriate channels. Both retail and
download software versions.
Oversaw and updated Netscape
public website content for Communicator, Navigator and retail
products.
Determined
ways to leverage high impact/visible website content for product
launches and to increase traffic to site.
Set
up trade show booth
demo machines for multiple trade shows and other events such as
reviewer's workshop and sales conference. Presented demos at InternetWorld.
Executed Netscape
Gold 2.0 web page contest used to promote first Netscape product
with built in HTML editor. Coordinated judges of a cross-functional
team to evaluate and judge over 1,000 entrants.
Trained individuals and groups
to publish to and manage content on intranet servers. Developed
the look and feel of the home pages and content templates on both
servers.
Used extranet sites
to distribute software and communicate with enterprise customers,
partners, consumers and sales team in multiple time zones on different
continents.
Initiated,
designed and conducted Browser Use Survey which resulted in a
summary of browser usage patterns of current customers. Used as
a starting point for more in-depth research for different features
or components of product.
Collaborated with product
managers to define product objectives, target users and positioning
for Netscape Navigator 5.0. Oversaw relationship with research
vendor and attended focus groups in multiple US cities.
Member of the Computer
History Museum. The Museum plays a unique role in the
history of the computing revolution and its worldwide impact
on the human experience.
ProMatch.
An interactive career resource center for professionals who are
seeking work in Silicon Valley and the greater San Francisco Bay
Area.
Women
of Color Action Network (WCAN), professional community of women of color in relationship-building and networking, access to opportunities and transformational learning.
P-CampUnconference for Product
Managers hosted by Enthiosys and Yahoo.
The event brought together hundreds of product managers for industry panels,
informal discussion groups, presentations, panels, personal networking, innovation, creativity,
fun and food. We talked, shared, played some Innovation Games, created a schedule wall
of sessions, and designed our own product boxes.
Project
Summit & Business Analyst World 2007 -
San Francisco (Palo Alto, CA) Using
Emotional Intelligence to Enhance Project Performance,
Project Intelligence: Linking Projects to Strategy,
Business Analysis Life Cycle: Outline and Learning
Objectives, Speed to Lead - 12 Attributes that
Every Leader Must Master, Business Analyst and
Project Manager: The New Age of Strategic Project
Harmony, The Business Behind Business Analysis:
Seven Critical Skills Your Business Analysts May
be Missing, Living on the Edge: Applying Complexity
Thinking to Manage High-Risk Projects, The Intersection
Between Business Analysis and ITIL, Bridging the
Distance: Team Energizers, Top Five Challenges
for Senior Business Analysts, Rome Could Have Been
Built In a Day! Critical Success Factors of Enterprise
Analysis
PMI
Global Congress 2006 -
North America (Seattle, WA) : PMI Research
Program Working Session, Countdown To Leadership,
Cross Culture Project Management, Build Your Team
with People-Savvy: Overcome the Five Team Dysfunctions,
New Directions and Innovations in Metrics-Based
Project Management, The Lens and the Mirror: Viewing
Project Management as an Outcome or as a Set of
Processes?, Motivations and Blockades in International
Project Management Work, No-Nonsense Leadership
Tips for Promoting Project Success, Strategic Portfolio
Management at Hydromax: Converting Strategy into
Action and the Strategic Importance of Project
Execution, You Too Can Do Earned Value Management,
Understanding the Basics of CPM (Critical Path
Method) Calculations: What is Scheduling Software
Really Telling You?, Successfully Manage Your Projects
and Your Client's Expectations - Consultants' Secrets
NOVA Professional
Effectiveness Program: Communicating in the
Workplace, Team Building in the Workplace, Problem Solving
in the Workplace, Advanced Communicating Skills for
Challenging Situations
VOLUNTEERING
AND OTHER INTERESTS____________________________________
OneBrick.
Volunteers support over 500 organizations in the San Francisco
Bay Area, New York City, Chicago and Washington DC. The beneficiaries
include groups who work for the benefit of children, the environment,
food banks, schools, inner city neighborhoods, non-profit arts
and cultural organizations, etc. I also participate in VolunteerMatch and Hands
on Bay Area volunteering activities.
