to leverage my project/program management, business
analyst and process improvement experience.
I have progressively
built my project management, business analyst, process improvement
and product development experience in a variety of Internet technology
companies over a decade. I'm a motivated, versatile business professional
with a long record of successfully completing projects and goals in
addition to winning bonuses and peer awards. I work quickly and
efficiently to master new skills and learn new technology. I've implemented
both stand alone ( Netscape / AOL , Pixo , Propel )
and online software (Yahoo, PayPal, Responsys, Cisco,
PlanetID) web applications. I've developed and deployed a number of
web portals as well as created marketing content for company websites
Microsystems and others)
for a variety of different target audiences.
and strengths include:
and collaborating with cross functional teams in dynamic environments
to produce deliverables and goals within deadlines to satisfy
customers and other stakeholders.
and external teams (company co-workers, customer engineers, partner
engineers, vendors) to complete projects.
Applying web based
software application development project and program management
Recognizing and documenting
unstated needs from both technical and business points of view
and making sure they are communicated across the extended team.
user experience by using the SDLC to
drive releases from requirements gathering, through development
and verification to deployment.
validate and monitor priority/severity of defects and other program
issues pre and post release.
process improvement by applying tools, techniques and training
tools such as customer proposals, responses to requirement proposals
( RFP s/ RFI s),
training material, qualification guides and feature lists.
I'd like to continue leveraging
my web application software project and program management experience
in a department such as marketing, engineering, information technology
or operations. I enjoy taking on the challenge of developing high quality,
shippable products with cross functional teams. I'm very resourceful
and always strive for maximum success. In addition to identifying and
improving processes, I'm good at converting customer requirements into
product features or services.
support to local non-profit and community organizations
by creating a unique, social and flexible volunteer
environment for those interested in making a concrete
difference in the community.
Collaborated with Sales, Marketing & Business Development department to enable sales
readiness and support successful execution of Inside
Sales Pilot Plan.
Researched, prepared and developed list
of leads that may be converted to Customers. Some leads sourced through
Google progressed to a product demo webinar.
Analyzed and interpreted data collected
during research to influence marketing plans, product design and to validate
target market segments. Gave product feedback during Vusion FullVu HD video product usability study.
Authored, managed and communicated
schedules, resources and plans for web-based projects.
integration of major projects across the Yahoo! network.
with Connected Life Sites core and cross-functional teams to create
project scopes, estimate time to complete tasks, determine deliverables,
draft schedules and hit target milestones in ever-changing market
Worked closely with other
functional groups (product managers, engineers, engineering management,
designers, legal, marketing, PR and executive management) as well
as other Yahoo! business units across multiple regions.
Implemented process improvements
that enabled Connected Life cross-functional
teams to work better together
stakeholders kept fully informed of project status and progress.
Prioritized among competing
opportunities by collaborating closely with product managers during
all stages of the product development lifecycle.
Tutored co-workers on creating
and maintaining Twiki pages. Managed Connected Life Sites Twiki
Collaborated with PayPal team
and 3rd party vendor, Thomson
Prometric testing and assessment service, to create a PayPal
Developer Professional Certification Exam covering applicable
knowledge of integrating the U.S. version of Website Payments
Pro and Express Checkout.
Worked on first version of
the Developer Certification Portal website. Ensured that site
content and navigation supported business unit use
Created and modified Statements
of Work (SOWs) for Merchant Service Integration customers.
Lead internal, cross functional,
teams in Risk Management planning by creating risk
Created Business Requirements
Document (BRD), documented
business process and created information distribution improvement
plan for end to end Merchant payment systems
integration to the PayPal ecommerce platform.
Analyzed and recommended process improvements
for PayPal to Merchant commerce systems integrations.
Designed and created content
for an external, interactive, customer website including
Getting Started, Support Center Index and other pages.
Audited Customer help resources
to create an inventory list to determine best ways to revise and
repackage. currently available documentation for process improvement
and certification exam projects in addition to general Merchant
Planned projects according
to SDLC phases and developed schedules
Work with clients and Business
Units to develop, prioritize and implement requirements and analyze
Scheduled resources, monitored
progress, coordinated cross-functional activities and reported
on project progress to management
Tracked project status and
progress, communicated status with other groups
Resolved issues related to
requirements and technical approaches
Removed barriers for developers
Assisted in strategic planning
with clients and IT management team
Created and maintained Framework
Infrastructure governance materials for stage gates including
Project Control Documents (PCD), review board presentations, project
plans and multi-phase project roadmaps
Judged the abilities of remote
Developer to complete assigned work and presented evaluations
to Engineering Manager for performace reviews
Cooperated with other Project
Managers to coordinate project resources in a Matrix environment
Documenting all Cron Job scripts
used by infrastructure Client Services within the application
framework to benefit worldwide support staff
Requirements gathering and
planning for Finance web application enhancements. Created multi-quarter
project roadmap for execution.
Oversaw upgrades and improvements
to System Administrator Generic User ID management tool. Included
training and knowledge transfer to less experienced developers.
Worked with internal Global
Support customers to gather requirements and plan for transition
of Microsoft Exchange Server from a stand alone application to
the Client Services and Provisioning framework
Improved supportability and
maintainability of infrastructure framework applications, MeetingPlace,
ECT and Dialin by overseeing Java agents updating to the most
current Provisioning agents versions
Joined forces with other Project
Managers and technical leads for Framework Application training
and peer mentoring of two India based developers during one month
onsite visit at San Jose facility. Included informal lunches,
dining out and bowling social activities.
Helmed a team of Application
Framework Services Project Managers to facilitate work with cross
functional development teams based in India and the United States.
Brainstormed issues and solutions as well as created materials
for Project Managers, Developers, Technical Leads and senior management
Oversaw internal content
management system bugs and service requests (SRs) Time-To-Market.
Created and regulated continuing product engineering (CPE) patch
Generated operations statistics,
metrics and reports regarding status of bugs, SRs and releases.
Spearheaded and coordinated
activities with cross functional project team (QA, business units,
GO-AS, development, IT, PMO, requirements, FPE) leads including
acting as liaison with 3rd party application vendor and system
Identified, validated and
ensured processes followed. Worked with business analyst to diagram
business processes in Visio.
Used e-mail, NetMeeting,
WebEx, conference calls and instant messenger to work with cross
functional team members distributed around the world.
Guided transition of project
tracking system from eRoom to
a customized version of Bugzilla.
My contributions included writing and vetting requirements from
impacted groups, creating mapping diagrams for database migration,
training system users and customer support.
Influenced product direction
by working on product positioning, naming and messaging for Sales
training and tradeshows.
roadmaps and combined with public relations agency to
create and distribute press releases.
up and sent e-mail
blasts to mass communicate with press and customers.
Collaborated with IT department
and other Pixo employees to design custom issues, tasks and defect
tracking system based on Bugzilla.
Gathered requirements, created specifications, wireframe
mock-ups and workflow diagrams for the web application.
Continued improving tool based on user needs.
Created a company intranet
for Pixo, managed vendors and an internal teams for product
launches on the external corporate website.
Revamped company intranet
to use PHP functionality. Developed
the look and feel of department templates and
trained co-workers how to manage their pages.
Designed and implemented
project manager positions for core development and solutions engineering.
Executed continued process improvement.
customer product requirements, feature/enhancement requests and
influenced current and future product design of the core product
development engineering team.
dynamic product development through multiple milestones including
Collaborated with cross-functional
managers to define, manage and integrate three component product
Broke down project goals
into schedule milestones and task deliverables and tracked completion
using MS Project.
team; engineering, QA, technical publications, UI, SCM-Release,
sales, business development and marketing, to define, manage and
integrate three-component product development. Led weekly project
status meetings, conducted quarterly project review meetings.
salestools and training materials for field sales team. Including
preparation and scripts, customer qualification
guidelines and competitive summaries.
Facilitated Java over
the air (OTA) Application Provisioning web server (now known as
Java System Web Server) implementation in worldwide wireless
operator customer environments by supervising and tracking progress
of solutions engineers, system integrator partners and customers.
Customized project and
resource plans for internal and external teams for worldwide customers’ wireless
Java download server proof of concept evaluations and trials.
Staffing included Solutions Engineers, system integrator partners
and Customers. Additional resources included server hardware and
mobile devices. Used
e-mail, instant messenger and teleconferences to communicate with
customers, partners and sales team on multiple time zones on different
Set up private extranet sites
to distribute web server, mobile applications and mobile device
client software to telecommunications customers.
Collaborated with field sales
team to develop customer proposals and responses to requirement
proposals (RFPs/RFIs) and other documents. Created process workflow
diagrams for smoother team interaction.
Communication liaison between
core wireless Java download server product development and field
activities needs, priorities and schedules.
Researched and recruited website
and demo design vendors and collaborated with internal teams to
ensure integration with PlanetID website application. (Finalized
on Lyn Bishop of Zama
Online Design.) Maintained website with content updates
and redesigns as needed.
Collaborated with website
design vendors and internal teams to ensure integration with PlanetID
website application based on ColdFusion.
Defined the scope and implemented
a complete beta program for PlanetID, an information exchange
infrastructure service that provided an automatic method for individuals
and businesses to stay in touch.
Created marketing documentation,
recruited hundreds of testers, both consumers and companies. Through viral marketing, more than 1,000 users signed up for PlanetID
service during the beta
Conducted periodic surveys
and ensured that new features were tested as they became available
as part of beta program for online application.
Worked with cross functional
groups including Marcomm, Operations, QA, channel marketing and
engineering to package and distribute all versions of Netscape
client products through appropriate channels. Both retail and
download software versions.
designed and conducted Browser Use Survey which resulted in a
summary of browser usage patterns of current customers. Used as
a starting point for more in-depth research for different features
or components of product.
Collaborated with product
managers to define product objectives, target users and positioning
for Netscape Navigator 5.0. Oversaw relationship with research
vendor and attended focus groups in multiple US cities.
P-CampUnconference for Product
Managers hosted by Enthiosys and Yahoo.
The event brought together hundreds of product managers for industry panels,
informal discussion groups, presentations, panels, personal networking, innovation, creativity,
fun and food. We talked, shared, played some Innovation Games, created a schedule wall
of sessions, and designed our own product boxes.
Summit & Business Analyst World 2007 -
San Francisco (Palo Alto, CA) Using
Emotional Intelligence to Enhance Project Performance,
Project Intelligence: Linking Projects to Strategy,
Business Analysis Life Cycle: Outline and Learning
Objectives, Speed to Lead - 12 Attributes that
Every Leader Must Master, Business Analyst and
Project Manager: The New Age of Strategic Project
Harmony, The Business Behind Business Analysis:
Seven Critical Skills Your Business Analysts May
be Missing, Living on the Edge: Applying Complexity
Thinking to Manage High-Risk Projects, The Intersection
Between Business Analysis and ITIL, Bridging the
Distance: Team Energizers, Top Five Challenges
for Senior Business Analysts, Rome Could Have Been
Built In a Day! Critical Success Factors of Enterprise
Global Congress 2006 -
North America (Seattle, WA) : PMI Research
Program Working Session, Countdown To Leadership,
Cross Culture Project Management, Build Your Team
with People-Savvy: Overcome the Five Team Dysfunctions,
New Directions and Innovations in Metrics-Based
Project Management, The Lens and the Mirror: Viewing
Project Management as an Outcome or as a Set of
Processes?, Motivations and Blockades in International
Project Management Work, No-Nonsense Leadership
Tips for Promoting Project Success, Strategic Portfolio
Management at Hydromax: Converting Strategy into
Action and the Strategic Importance of Project
Execution, You Too Can Do Earned Value Management,
Understanding the Basics of CPM (Critical Path
Method) Calculations: What is Scheduling Software
Really Telling You?, Successfully Manage Your Projects
and Your Client's Expectations - Consultants' Secrets
Effectiveness Program: Communicating in the
Workplace, Team Building in the Workplace, Problem Solving
in the Workplace, Advanced Communicating Skills for
AND OTHER INTERESTS____________________________________
Volunteers support over 500 organizations in the San Francisco
Bay Area, New York City, Chicago and Washington DC. The beneficiaries
include groups who work for the benefit of children, the environment,
food banks, schools, inner city neighborhoods, non-profit arts
and cultural organizations, etc. I also participate in VolunteerMatch and Hands
on Bay Area volunteering activities.